Privacy Policy & Cookies
This Privacy Policy describes how personal information is collected, used and shared when you visit or make a purchase from swimming.co.za (the “Site”). Swimming.co.za is owned and operated by Virtual Ocean.
Personal information
When you visit the Site, we may automatically collect information about your device, including your web browser, IP address, time zone and cookies installed on your device. As you browse, we may also collect information about pages or products viewed, referring websites or search terms, and how you interact with the Site. We refer to this as “Device Information”.
We collect Device Information using technologies including cookies, log files, web beacons, tags and pixels. Cookies are data files placed on your device and often include an anonymous unique identifier. For information about cookies and how to disable them, visit allaboutcookies.org.
When you make or attempt to make a purchase through the Site, we may collect your name, billing and shipping addresses, payment information, email address and phone number. We do not hold your full credit-card number. We refer to this as “Order Information”.
If you opt in to marketing, we may store information such as your name and email address. We refer to this as “Marketing Information”. Device Information, Order Information and Marketing Information are collectively “Personal Information”.
How we use personal information
We use Order Information to fulfil accepted orders, process payment information through approved payment providers, arrange shipping and provide invoices or order confirmations. We may also use it to communicate with you, screen orders for risk or fraud, and provide product or service information in line with preferences you have shared.
We use Device Information to help screen for risk and fraud and to improve and optimise the Site, including through analytics about how visitors browse and interact with it.
Sharing personal information
We share Personal Information with service providers only where needed to operate the Site, process orders, provide delivery, analyse Site use or comply with legal duties. Swimming.co.za runs on PrestaShop. Any analytics, marketing, review or loyalty services must be confirmed as enabled before their specific processing applies.
We may also share Personal Information to comply with applicable laws and regulations, respond to a lawful request, or protect our rights.
Behavioural advertising
Where enabled and where you have consented or another lawful basis applies, we may use Personal Information to provide marketing communications or advertising that may be of interest. You can learn about interest-based advertising and available opt-outs at the Digital Advertising Alliance opt-out portal.
Do Not Track
The Site does not currently alter its data-collection and use practices solely in response to a browser Do Not Track signal.
Your rights
If you are a South African resident, you may ask to access, correct, update or delete personal information we hold about you, subject to applicable law. We may process information to fulfil a contract with you or to pursue legitimate business interests described in this policy.
Data retention
When an order is placed, we retain Order Information for our records unless and until deletion is requested, subject to legal and operational retention obligations.
Changes
We may update this policy to reflect changes to our practices or for operational, legal or regulatory reasons.
Contact us
For questions about privacy practices or to make a complaint, contact dream@virtualocean.co.za.